No monthly membership fees apply to the guide service. The rental agreement below was created for the unmanned rental bike service (motobase.jp) and will be updated soon.

Rental Bike Lending Terms and Conditions

Chapter 1: General Provisions
Article 1 (Application of Terms)
1. Motobase (hereinafter referred to as "the Company") operates a system (hereinafter referred to as "the Service") for lending and borrowing rental motorcycles (hereinafter referred to as "rental bikes") stored at company-designated storage locations (hereinafter referred to as "bases") to members defined in Article 2, in accordance with these terms and conditions (hereinafter referred to as "these Terms") and detailed regulations. Matters not specified in these Terms shall be governed by laws and regulations or general customs.
2. The Company may agree to special agreements within the scope that does not contradict the purpose of these Terms, laws and regulations, and general customs, in which case such special agreements shall be applied with priority over these Terms.
Chapter 2: Membership
Article 2 (Members)
A member refers to a person who accepts the contents of these Terms, completes membership application procedures based on these Terms, and pays the monthly membership fee determined by the Company.
Article 3 (Membership Registration)
1. Those wishing to become members shall apply for membership through methods separately determined by the Company.
2. The Company may cancel the membership of an applicant if it becomes known that the applicant falls under any of the following categories:
(1) When they do not possess a driver's license necessary for operating rental bikes.
(2) When there are false statements, errors, or omissions in the declarations made during membership application.
(3) When the credit card provided by the membership applicant as a payment method is invalidated by the credit card company, is not from a credit card company approved by the Company, or is not in the applicant's name.
(4) When there are reasons that violate the provisions of Article 34 (Exclusion of Anti-Social Forces).
(5) When they have previously had their membership canceled for services provided by the Company.
(6) When the Company deems them unsuitable as a member.
3. Based on the basic notification regarding rental cars (National Tourism Travel No. 48, July 1, 2019), the Company has an obligation to record the driver's name, address, type of driver's license, and driver's license number in the rental ledger (rental original slip). Therefore, when applying for membership, the Company will request the member's driver's license and consent to copy documents, and members agree to this. All documents submitted by membership applicants to the Company during membership application, including application forms and copies of driver's licenses, shall not be returned to the applicant or member regardless of the reason.
Article 4 (Withdrawal)
1. Members may withdraw and terminate their membership contract at any time by following the Company's prescribed procedures.
2. When a membership contract is terminated during the contract period due to mid-term cancellation, termination, membership cancellation, or other reasons, members agree without objection that any money already received by the Company from debts owed to the Company, including the Service usage fees defined in Article 11 (definition described later), will not be returned, and that the monthly basic fee for the month of termination will not be returned even if the desired mid-term cancellation date is in the middle of the contract period.
3. Even when a membership contract is terminated, the Company does not waive its right to claim rental fees for already lent rental bikes and other costs that have already been incurred, or its right to claim damages.
Article 5 (Suspension and Cancellation of Membership)
1. When a member falls under any of the following categories, the Company may suspend or cancel the member's membership without prior notice or demand:
(1) When they lose the driver's license qualification necessary for operating rental bikes.
(2) When there are false matters in the application content or notification content to the Company.
(3) When they delay or refuse to pay the Service usage fees or other monetary debts stipulated in Article 11.
(4) When they violate any of these Terms or detailed regulations.
(5) When they receive applications for bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or other insolvency or liquidation procedures, apply for these procedures themselves, or decide on dissolution or apply for private reorganization procedures.
(6) When they receive dishonor treatment for bills or checks they have drawn, accepted, or guaranteed, or when significant changes occur in the member's credit status due to provisional attachment, provisional disposition, compulsory execution, or security interest enforcement applications, or tax delinquency disposition.
(7) When the credit card or payment account designated by the member is suspended by the credit card company (including temporary suspension), or when the credit card company requests the Company to stop billing the member for Service usage fees or other monetary debts.
(8) When the credit limit of the member's designated credit card is insufficient at the time of rental bike reservation or rental contract termination.
(9) When the Company determines that they have engaged in acts that cause significant inconvenience to the Company, other members, or third parties (including but not limited to smoking in base facilities, leaving items, damaging rental bikes).
(10) When the Company determines that the Service should not be provided for safety management reasons.
(11) When they cause multiple accidents or serious accidents while using the Service, or when the Company determines that their driving skills are immature or they do not strive for safe driving.
(12) When they drive under the influence of alcohol or in other manners prohibited by traffic laws, fail to pay fines for parking violations under traffic laws, when the Company receives written statements regarding abandoned vehicle violation payment orders under Article 51-4, Paragraph 4 of the Traffic Law as stipulated in Paragraph 6 of the same article, or engage in other acts that violate laws and regulations.
(13) When there are reasons that violate the provisions of Article 34 (Exclusion of Anti-Social Forces).
(14) When they cause accidents (regardless of personal injury or property damage, regardless of intent or negligence) while using the Service, or damage rental bikes, equipment, or other Company property, and conceal or attempt to conceal such facts by not contacting the Company or making false reports.
(15) When reasons arise that the Company deems inappropriate for lending rental bikes, similar to the above items.
(16) When they die or go missing, when notices from the Company do not reach their registered contact information, or when they refuse to receive notices from the Company.
(17) When the Company deems it necessary for any other reason.
2. When the valid period of the driver's license necessary for operating rental bikes expires, members must immediately send a copy of the updated driver's license to the Company and report that the license has been renewed. If members fail to make this report, the Company may suspend or cancel their membership in accordance with item (1) of the preceding paragraph.
3. When a member's membership is canceled, the member must pay in full all debts owed to the Company, including Service usage fees and other monetary debts that have occurred at that time. The same applies when a member withdraws according to the preceding article.
4. When a member's membership is suspended, the Company will suspend member functions during the period designated by the Company, and the member will not be able to use the Service.
5. When membership is suspended or canceled according to Paragraph 1 of this article, members must pay the full monthly basic fee for the month in which suspension or cancellation occurred and the month in which suspension was lifted. The Company may also cancel reservations made before membership suspension or cancellation.
Chapter 3: Rental Contract
Article 6 (Reservation Application)
1. When borrowing rental bikes, members shall accept these Terms and the separately established rate table, and make reservation applications for rental contracts by entering rental start date/time, return date/time, and other borrowing conditions (hereinafter referred to as "borrowing conditions") in advance through methods separately determined by the Company. The rental period, in principle, refers to the period from the rental start date/time to the return date/time specified at the time of reservation.
2. The Company shall respond to such reservations to the extent possible, considering other reservation conditions and circumstances. However, the Company does not guarantee reservations under the borrowing conditions desired by members, and shall not be liable for damages incurred by members when reservations cannot be made, are not approved, or reserved rental bikes cannot be borrowed due to natural disasters, rental bike accidents, theft, breakdowns, reservation system failures, communication failures, overlapping reservations with other members, delayed returns by other members, or other reasons.
3. Members cannot make reservation applications in the following cases, and the Company will not approve reservations. Even if reservations have already been approved, the Company may cancel reservations when the following circumstances become known:
(1) When the member's credit card is suspended (including temporary suspension).
(2) When the member has delayed payment of rental fees and other debts owed to the Company.
(3) When circumstances fall under the reasons for membership registration cancellation or service suspension as stipulated in Article 5.
Article 7 (Reservation Changes)
1. When members wish to change reservation borrowing conditions, they shall apply within the Company's prescribed period and method as stipulated in these Terms and detailed regulations, and borrowing conditions shall be changed only when the Company's consent is obtained. The provisions of paragraph 2 of the preceding article shall also apply to reservation changes.
2. When members unilaterally change borrowing conditions without the Company's consent, such as unauthorized extension of the rental period, they shall compensate for damages incurred by the Company or other members in addition to the provisions of Article 32.
3. Members acknowledge in advance that they may not be able to borrow rental bikes according to the borrowing conditions due to unexpected changes in usage conditions by other members (e.g., when the previous user does not return the rental bike beyond the return date/time).
Article 8 (Reservation Cancellation, etc.)
1. Members may cancel reservations within the Company's prescribed period and through the prescribed method as stipulated in the detailed regulations.
2. Regarding reservation cancellations stipulated in the preceding paragraph, when reservations are canceled after the Company's prescribed period has passed, members shall pay reservation cancellation fees as stipulated in the detailed regulations to the Company.
3. When members fail to make reservation changes under paragraph 1 of the preceding article or reservation cancellations under paragraph 1 of this article, members shall pay rental fees based on the reserved borrowing conditions even if they do not use the rental bikes.
4. The Company does not guarantee that members can reserve the rental bikes they desire, and shall not be liable for damages incurred by members when they cannot make reservation applications or when reservations are not approved due to natural disasters, accidents, theft, vehicle breakdowns/malfunctions, delayed returns by other members, communication failures in telecommunications services including landline phones, mobile phones, smartphones, and internet connections, failures or malfunctions of systems used for operating this Service, or other reasons.
Article 9 (Establishment of Rental Contract)
The contract between members and the Company regarding rental bike lending (hereinafter referred to as "rental contract") shall be established when members complete the rental bike usage start procedures through the Company's prescribed method based on the reservation under paragraph 1 of Article 6, and the Company shall lend the rental bike.
Article 10 (Termination or Cancellation of Rental Contract)
1. The Company does not guarantee the lending of rental bikes reserved by members, and when reserved rental bikes cannot be lent to members or when lending is determined to be objectively inappropriate due to natural disasters, accidents, theft, vehicle breakdowns/malfunctions, delayed returns by other members, communication failures in telecommunications services including landline phones, mobile phones, smartphones, and internet connections, failures or malfunctions of systems used for operating this Service, or other reasons, and when no other rental bikes can be lent instead, or when members do not approve the borrowing of other rental bikes suggested by the Company, the reservation shall be deemed canceled. The Company shall not be liable for damages incurred by members due to this.
2. When rental bikes cannot be lent to members or when lending is determined to be objectively inappropriate due to the reasons in the preceding paragraph, the Company shall promptly notify members according to predetermined methods.
3. When accidents or breakdowns occur due to reasons attributable to members during the rental bike borrowing period and the rental contract must be terminated midway, the rental contract shall terminate at that time, and members shall immediately return the rental bikes to the Company. In this case, regardless of the actual rental bike usage time, members shall pay the Company the full amount of reserved rental fees separately from the damage compensation liability stipulated in these Terms.
4. When members fall under any of the items in paragraph 1 of Article 5, the Company may immediately cancel the rental contract and request the return of rental bikes or take other necessary measures without any notice or demand.
Article 11 (Service Usage Fees)
1. When membership contracts are established, members shall pay the Company the monthly membership fees separately determined by the Company, and when rental contracts are established, they shall pay the rental usage fees separately determined by the Company (hereinafter, monthly membership fees and rental usage fees are collectively referred to as "Service Usage Fees").
2. Rental usage fees are calculated based on the usage time calculated from the difference between the rental start date/time specified at the time of rental bike reservation and the date/time when the actual return procedures are performed. Additionally, depending on the usage time, they may be calculated based on separately determined minimum usage fees. Time less than the Company's separately determined billing unit shall be rounded up.
3. Members shall separately pay consumption tax (including local consumption tax) imposed on Service Usage Fees to the Company.
4. When members use toll roads or hourly parking lots with rental bikes during the rental period, members shall bear the usage fees for such use.
5. When members refuel during the rental period, members shall bear the fuel costs.
6. In the preceding paragraph, when members use the ETC system, and when highway operating companies (hereinafter referred to as "highway operating companies") make inquiries to the Company regarding members' toll road usage, the Company may disclose information about the relevant users to highway operating companies, and members agree to this in advance.
Article 12 (Measures Accompanying Service Usage Fee Revisions)
1. When the Company revises Service Usage Fees, it shall notify members by posting on the Company website or other means at least two weeks before the revision date.
2. When the Company revises Service Usage Fees after members have made rental bike usage reservations but before rental start, the rate table applicable at the return date/time shall apply.
Article 13 (Payment)
1. Members shall pay Service Usage Fees and other debts owed to the Company in connection with using this Service through credit cards that members have previously registered with the Company.
2. When payment cannot be made through the means in the preceding paragraph, the Company may issue invoices and request payment by bank transfer to the Company's designated financial institution account. Payment by invoice upon members' request cannot be accommodated.
3. When disputes arise between members and credit card companies regarding Service Usage Fee payments, they shall be resolved between the parties, and the Company shall bear no responsibility.
4. When payment delays for Service Usage Fees and other debts owed to the Company in connection with using this Service occur multiple times, the Company may suspend or cancel the member's membership regardless of whether subsequent payments are completed in full.
Article 14 (Usage Limits)
1. The Company may set upper limits for unsettled balances of Service Usage Fees for each member (hereinafter referred to as "usage limits").
2. When usage limits are set according to the preceding paragraph, the Company shall notify each member in writing, by email, or through other appropriate methods.
3. When members' unsettled balances of Service Usage Fees reach their usage limits, the Company shall not approve reservations by such members.
4. The Company may change each member's usage limit when deemed necessary in light of members' Service usage conditions, Service Usage Fee payment conditions, or other circumstances.
Article 15 (Set-off)
When the Company bears monetary debts to members based on these Terms, detailed regulations, and other transactions related to this Service, the Company may set them off against Service Usage Fees and other monetary debts that members bear to the Company at any time.
Article 16 (Non-provision of Alternative Vehicles)
When rental bikes become unusable during the rental period, the Company shall not be obligated to lend other rental bikes to members.
Article 17 (Cancellation of Rental Contract)
1. When it becomes known during the rental period that members fall under any of the following circumstances, the Company may cancel rental contracts and immediately request the return of rental bikes without any notice or demand. In this case, the Company will not return received rental fees.
(1) When they lose the driver's license qualification necessary for operating rental bikes.
(2) When there are false matters in the application content or notification content to the Company.
(3) When they delay performance of or refuse to pay Service Usage Fees and other monetary debts stipulated in Article 11.
(4) When they violate any of these Terms or detailed regulations.
(5) When they receive applications for bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or other insolvency or liquidation procedures, apply for these procedures themselves, decide on dissolution, or apply for private reorganization procedures.
(6) When they receive dishonor treatment for bills or checks they have drawn, accepted, or guaranteed, or when significant changes occur in the member's credit status due to provisional attachment, provisional disposition, compulsory execution, security interest enforcement applications, or tax delinquency disposition.
(7) When the credit card or payment account designated by the member is suspended by the credit card company (including temporary suspension), or when the credit card company requests the Company to stop billing the member for Service Usage Fees or other monetary debts.
(8) When the credit limit of the member's designated credit card is insufficient at the time of rental bike reservation or rental contract termination.
(9) When the Company determines that they have engaged in acts that cause significant inconvenience to the Company, other members, or third parties (including but not limited to smoking in base facilities, leaving items, damaging rental bikes).
(10) When the Company determines that the Service should not be provided for safety management reasons.
(11) When they cause multiple accidents or serious accidents while using the Service, or when the Company determines that their driving skills are immature or they do not strive for safe driving.
(12) When they drive under the influence of alcohol or in other manners prohibited by traffic laws, fail to pay fines for parking violations under traffic laws, when the Company receives written statements regarding abandoned vehicle violation payment orders under Article 51-4, Paragraph 4 of the Traffic Law as stipulated in Paragraph 6 of the same article, or engage in other acts that violate laws and regulations.
(13) When there are reasons that violate the provisions of Article 34 (Exclusion of Anti-Social Forces).
(14) When they cause accidents (regardless of personal injury or property damage, regardless of intent or negligence) while using the Service, or damage rental bikes, equipment, or other Company property, and conceal or attempt to conceal such facts by not contacting the Company or making false reports.
(15) When reasons arise that the Company deems inappropriate for lending rental bikes, similar to the above items.
(16) When they die or go missing, when notices from the Company do not reach their registered contact information, or when they refuse to receive notices from the Company.
(17) When the Company deems it necessary for any other reason.
Article 18 (Midway Termination of Rental Due to Force Majeure)
1. During the rental bike rental period, when rental bikes become unusable due to natural disasters or other force majeure, or due to accidents, breakdowns, theft, etc. caused by reasons not attributable to members, the rental contract shall terminate when the rental bikes become unusable. In this case, the Company shall exempt members from Service Usage Fees from the time when the rental bikes became unusable.
2. When the circumstances in the preceding paragraph occur, members shall immediately contact the Company.
Article 19 (Midway Termination of Rental Due to Reasons Attributable to Members)
1. During the rental bike rental period, when rental bikes become unusable due to accidents, breakdowns, theft, etc. caused by reasons attributable to members, members must immediately contact the Company about the occurrence of such circumstances, and the rental contract shall terminate when the Company is contacted.
2. When members park rental bikes without permission in private property or other places where parking is not permitted during the rental period, and when the Company is requested by land owners, police, etc. to move the rental bikes, and the Company determines that immediate movement by members is difficult, the Company may move or recover the rental bikes.
3. In the case of the preceding paragraph, the rental contract shall terminate when the Company moves or recovers the rental bikes. The Company may charge members for costs incurred in searching for rental bikes and costs for moving or recovery.
4. When damages occur to the Company due to reasons attributable to members, members shall not be exempt from the damage compensation claim liability under Article 26.
Article 20 (Changes to Borrowing Conditions)
When members wish to change the borrowing conditions specified at the time of reservation after the rental contract is established, the provisions of Article 7 shall apply mutatis mutandis.
Chapter 4: Liability
Article 21 (Regular Inspection and Maintenance)
1. The Company shall lend rental bikes that have undergone regular inspection and maintenance as stipulated in Article 48 of the Road Transport Vehicle Act.
2. When maintenance defects or other issues are discovered in rental bikes through the inspection and maintenance in the preceding paragraph, the Company shall take measures such as parts replacement.
3. When the inspection and maintenance in paragraph 1 determines that the use of rental bikes is inappropriate, the Company may cancel reservation contracts made by members based on Article 8. Members shall not hold the Company responsible for damages arising from the cancellation of such reservation contracts.
Article 22 (Daily Inspection and Maintenance)
1. During the rental period, members must conduct daily inspection and maintenance as stipulated in Article 47-2 of the Road Transport Vehicle Act at least once per day (for each day when the rental period spans multiple days) before starting to use the borrowed rental bikes.
2. After conducting daily inspection and maintenance, if members discover maintenance defects, damage, or other abnormalities in rental bikes, they shall promptly contact the Company and follow the Company's instructions. When such abnormalities make it impossible to lend the rental bikes, and when no other rental bikes can be suggested, or when members do not approve the borrowing of other rental bikes suggested by the Company, the rental contract shall be canceled. The Company shall not be responsible for damages incurred by members due to this.
Article 23 (Compliance Matters)
1. Members shall use and store rental bikes, bases where rental bikes are stored, and equipment and other movable property owned by the Company with the care of a good manager.
2. Regardless of their responsibility, when members confirm contamination, loss, damage, or abnormalities in rental bikes, bases where rental bikes are stored, and Company equipment, they must immediately report to the Company.
3. Members shall comply with these Terms and detailed regulations, and strive for safe driving and wearing safety equipment such as various protectors when using rental bikes.
Article 24 (Prohibited Acts)
1. Members shall not engage in the following acts:
(1) Using rental bikes for automobile transportation business or similar purposes without the Company's approval and permits based on the Road Transport Act (e.g., using for delivery services).
(2) Allowing persons other than the member to use rental bikes, subleasing them, or providing them as collateral or engaging in any other acts that infringe on the Company's rights or obstruct business.
(3) Forging or altering the automobile registration number plates or vehicle number plates of rental bikes, or modifying or refitting rental bikes to change their original condition, or repairing or changing the current condition of rental bikes without the Company's permission.
(4) Using rental bikes for various tests, traffic safety classes, or competitions without the Company's approval.
(5) Using rental bikes in violation of laws and regulations or public order and morals.
(6) Having other persons ride on rental bikes as passengers.
(7) Driving rental bikes on racing circuits.
(8) Engaging in intentional knee sliding, wheelie driving, excessive speeding, or other dangerous driving (including but not limited to weaving, sudden acceleration, unnecessary sudden stops, and lane splitting, which do not require being illegal under traffic regulations) or inappropriate parking (regardless of whether the location is public or private) or other acts that endanger traffic and surrounding environmental safety with rental bikes.
(9) Taking out damage insurance for rental bikes without the Company's consent.
(10) Having pets ride on rental bikes.
(11) Loading dangerous goods such as kerosene or gasoline onto rental bikes.
(12) Engaging in acts that cause significant inconvenience to the Company, other members, or third parties (including but not limited to smoking in base facilities, leaving items, nuisance behavior toward neighboring residents, and damaging rental bikes).
(13) Taking rental bikes outside of Japan.
(14) When refueling or filling rental bikes with fuel, not exceeding separately specified amounts.
(15) Making excessive demands, nuisance behavior, or business obstruction acts toward the Company, or engaging in other socially inappropriate behavior (including but not limited to assault, injury, threats, slander, defamation, insults, abusive language, privacy violations toward the Company or employees, excessive demands, prolonged detention through persistent complaints, etc.).
(16) In addition to the preceding item, any acts that undermine trust relationships with the Company.
Article 25 (Refusal of Driver Labor Supply)
Members cannot receive driver labor supply (including driver introduction and mediation) from the Company in connection with borrowing rental bikes.
Article 26 (Damage Compensation)
1. When rental contracts terminate based on these Terms, or when rental bikes become unusable due to reasons attributable to members, members shall pay the Company separately determined fees as business compensation and other damages during the period when rental bikes cannot be used. However, this does not apply when members have joined options related to the above business compensation at the time of rental contract reservation and when compensation is possible through such options.
2. In addition to the provisions of the preceding paragraph, when members cause damage to third parties and the Company by using rental bikes due to reasons attributable to themselves, they shall be responsible for compensating such damages.
3. When damages occur to members due to reasons attributable to the Company during the performance of rental contracts, except when the Company has intent or gross negligence, the Company shall be liable for damages only for ordinary actual damages that should normally arise, with the upper limit being the amount equivalent to the usage fees in the rental contract, and shall not be liable for damages arising from special circumstances and lost profits. Additionally, during the performance of rental contracts, members shall use and manage smartphones, cameras, and other personal belongings at their own responsibility, and the Company shall not be liable for compensation when they are damaged.
4. When members cannot return rental bikes within the borrowing time due to natural disasters, accidents, theft, or other force majeure events not attributable to members, the Company shall not hold members responsible for resulting damages.
5. When the Company cannot lend rental bikes due to natural disasters, accidents, theft, vehicle and base facility breakdowns/malfunctions, delayed returns by other members, communication failures in telecommunications services including landline phones, mobile phones, smartphones, and internet connections, failures or malfunctions of systems used for operating this Service, or other force majeure events not attributable to the Company, the Company shall not be liable for damages incurred by members.
Article 27 (Compensation)
1. The Company shall compensate, within the following limits, for the damage compensation liability under paragraph 2 of the preceding article that members bear due to automobile accidents during use through damage insurance contracts concluded for rental bikes and the Company's established compensation system:
(1) Personal injury compensation: Unlimited per person
(2) Property damage compensation: Unlimited per accident (deductible: 0 yen)
(3) Personal injury compensation for passengers: Up to 5 million yen per person (insurance benefits are paid when passengers suffer death or disability due to automobile accidents)
2. Damages exceeding the compensation limits specified in the preceding paragraph, or damages exceeding the insurance amounts actually paid by insurance companies, shall be borne by members.
3. When the damage insurance specified in paragraph 1 does not apply, members shall compensate for such damages themselves based on the provisions of paragraph 2 of the preceding article.
4. When there are violations (including omissions) of these Terms, or when caused by driving by persons other than members, insurance benefits or compensation specified in paragraph 1 will not be paid, compensation options (vehicle compensation/business compensation) joined at the time of rental contract reservation become invalid, and members shall compensate for all damages caused to the Company.
Article 28 (Measures for Parking Violations, Speeding Violations, etc.)
1. When members commit parking violations as defined in the Road Traffic Act with rental bikes during the rental period, members shall appear at the police station with jurisdiction over the area where the parking violation occurred (hereinafter referred to as "handling police station") and immediately pay the fines for parking violations themselves, and bear all costs associated with the parking violation including towing, storage, and retrieval.
2. In the case of the preceding paragraph, when the police station contacts the Company regarding parking violations, the Company shall contact members and instruct them to promptly move rental bikes to Company-designated locations, appear at the handling police station by the rental bike return date/time or the time instructed by the Company to pay fines for the violations and perform other administrative procedures, and simultaneously appear at the police station to sign Company-prescribed documents (hereinafter referred to as "self-acknowledgment documents") acknowledging the fact of illegal parking violations and agreeing to comply with legal measures as violators, and members shall comply with this. When members have not paid fines for parking violations or have not paid the costs in the preceding paragraph, the Company may refuse to accept the return of rental bikes during the rental period until such payment or settlement is completed.
3. In the case of the preceding paragraph, when rental bike returns exceed the rental period, members shall pay additional usage fees for the excess portion separately.
4. When the Company deems necessary, it may submit self-acknowledgment documents and data containing information such as borrowing conditions, member information registered with the Company, and registration numbers of rental bikes lent to members to police and public safety commissions, and members agree to this.
5. When the Company receives contact from police or prefectural public safety commissions regarding parking violations, the Company may request members to pay deposits equivalent to parking violation-related costs specified in the following paragraph. When members pay deposits and members pay fines before the Company pays the abandonment violation fines specified in the following paragraph, the Company shall return to members the amount obtained by deducting costs associated with parking violations from the deposits.
6. When the Company receives abandonment violation fine payment orders under Article 51-4, Paragraph 4 of the Road Traffic Act and pays abandonment violation fines, or bears costs for member searches or vehicle movement, storage, retrieval, etc., or receives vehicle usage restrictions (driving prohibition) from prefectural public safety commissions, the Company shall charge members the following amounts (hereinafter referred to as "parking violation-related costs"). In this case, members shall pay parking violation-related costs by the Company's designated deadline. (1) Abandonment violation fine equivalent amounts (2) Parking violation penalty fees separately determined by the Company (3) Costs for searches and vehicle movement, storage, retrieval, etc. (4) Business compensation due to usage restrictions (driving prohibition)
7. In cases where members should pay fines for parking violations based on the provisions of paragraph 1, when members do not comply with Company instructions to handle violations based on paragraph 2 or Company requests to sign self-acknowledgment documents based on paragraph 2, the Company may collect separately determined parking violation fees (referred to as "parking violation fees" in the following paragraph) from members to be applied toward abandonment violation fines and parking violation penalty fees specified in paragraph 5.
8. When members pay amounts charged by the Company based on paragraph 6 of this article, and when members later pay fines for the relevant parking violations or when abandonment violation fine payment orders are canceled due to prosecution, etc., and the Company receives refunds of abandonment violation fines, the Company shall return only the abandonment violation fine equivalent amounts from the parking violation-related costs already paid by members. The same applies when the Company collects parking violation fees based on paragraph 7.
9. When members commit speeding violations (maximum speed violation acts) or other legal violations by driving rental bikes during the rental period, members shall appear at the competent police station and immediately take measures such as paying fines for speeding violations and other violation-related measures. Members shall not be exempt from compensating for damages suffered by the Company due to their own acts.
Chapter 5: Measures for Accidents, Theft, etc.
Article 29 (Accident Handling)
1. When accidents involving rental bikes occur during the rental period, members shall take legal measures regardless of the scale of the accident and handle them according to the following provisions:
(1) Immediately contact the Company regarding the accident situation.
(2) Submit without delay documents or evidence required by the Company and insurance companies contracted by the Company regarding the accident.
(3) When making settlements or agreements with third parties regarding the accident, obtain the Company's prior consent.
(4) Repairs of rental bikes shall be conducted by the Company, and members shall not repair them themselves.
2. In addition to the preceding paragraph, members shall resolve accidents at their own responsibility.
3. The Company shall provide advice regarding accident handling for rental bikes on behalf of members and cooperate in their resolution.
Article 30 (Theft)
1. When theft of rental bikes occurs during the rental period, members shall take the following measures:
(1) Immediately report to the nearest police.
(2) Immediately report the damage situation to the Company.
(3) Submit without delay documents required by the Company and insurance companies contracted by the Company regarding the theft.
Chapter 6: Return
Article 31 (Rental Bike Return Procedures)
1. When returning rental bikes to the Company, members shall return them in the same condition as at the start of borrowing by the designated return date/time. Except for normal wear and tear from use, when contamination, damage, or loss of equipment of rental bikes is due to reasons attributable to members, members shall bear the costs required to restore rental bikes to their condition at the start of borrowing. Additionally, when members fail to return rental bikes to the designated location due to reasons attributable to members, members shall bear the costs required to move rental bikes to the designated location.
2. When members exceed the return date/time specified at the time of reservation, they shall pay separately determined excess fees to the Company. However, this does not apply when extension procedures are completed before the end of the rental period.
3. In addition to the cases specified in the preceding paragraph, when returning rental bikes, if members discover abnormalities in rental bikes, they shall promptly contact the Company.
Article 32 (Measures When Rental Bikes Are Not Returned)
1. When members do not return rental bikes even after 12 hours have passed from the expiration of the borrowing time and do not respond to the Company's return requests, or when rental bikes are returned to locations other than the borrowing base, or when members are deemed to have absconded due to unknown whereabouts, etc., the Company shall take legal procedures such as filing criminal charges, and members shall be responsible for compensating damages caused to the Company and bear the costs required for rental bike recovery and movement.
2. In the case of the preceding paragraph, the Company shall confirm the location of rental bikes by all possible means.
Article 33 (Handling of Left Items)
1. When returning rental bikes, members shall confirm at their own responsibility that there are no items left by members or other third parties in rental bikes or bases (hereinafter referred to as "left items").
2. Due to the nature of this Service where rental bike lending and return are conducted at unmanned bases, the Company cannot, in principle, confirm whether there are left items in returned rental bikes or bases, or recover left items when they exist, and shall bear no compensation liability for damages incurred by members, passengers, or other third parties due to leaving items behind.
3. When members wish to entrust the Company with recovery work for left items in returned rental bikes or bases, the Company may respond to members' entrustment only when it determines that recovery work is possible considering the nature of left items, the usage conditions of the rental bikes, the work conditions of Company employees, and other circumstances. When the Company undertakes recovery work, members shall pay 20,000 yen as costs for recovery work (however, when costs expected for recovery work exceed 20,000 yen, that amount) through the method stipulated in Article 13, regardless of whether left items are actually recovered.
4. When the Company recovers left items from rental bikes or bases without entrustment from members, it shall handle them according to the following items. However, left items that have no property value and are difficult to store continuously may be immediately disposed of regardless of the following items:
(1) For left items with no property value, or items with risk of decay, dangerous goods, or other left items that are difficult to store continuously, they will be stored for 3 days including the recovery date, and if there is no request for retrieval from the owner during that period, they will be disposed of.
(2) For driver's licenses, passports, credit cards (including ETC cards, same hereinafter), coins, banknotes, revenue stamps, postage stamps, securities, gift certificates, precious metals, mobile phones, and jewelry, they will be reported as lost items to the competent police station and handed over. However, when reports are not accepted, they will be stored for 3 months from the recovery date, and if the owner's name and address become known during that period, retrieval will be urged to the owner (for credit cards, the issuing company). When the owner's name and address do not become known within 3 months from the recovery date, or when there is no request for retrieval from the owner, they will be disposed of.
(3) For firearms, swords, drugs, and other items whose possession is prohibited by law, they will be immediately reported to the competent police station and handed over.
(4) For left items that do not fall under any of items 1 to 3 above, they will be stored for 1 month from the recovery date, and if there is no request for retrieval from the owner during that period, they will be disposed of.
5. When the Company hands over left items recovered without entrustment from members to the member who is the owner, it shall be handled in the same manner as paragraph 3.
Chapter 7: Exclusion of Anti-Social Forces
Article 34 (Exclusion of Anti-Social Forces)
1. Members represent and warrant that they do not and will not fall under any of the following categories, now and in the future:
(1) Organized crime groups, members of organized crime groups, persons who have not passed 5 years since ceasing to be members of organized crime groups, associate members of organized crime groups, organized crime-related companies, corporate racketeers, groups engaging in criminal activities under the guise of social campaigns, or organized crime groups specialized in intellectual crimes, or other persons equivalent to these (hereinafter collectively referred to as "organized crime group members, etc.").
(2) Persons recognized as being in relationships where their management is controlled by organized crime group members, etc., or where organized crime group members, etc. are substantially involved in management, or other relationships that should be socially condemned.
(3) Persons recognized as being in relationships where they inappropriately utilize organized crime group members, etc. for the purpose of their own or third parties' improper profits or for the purpose of causing harm to third parties.
(4) Persons recognized as being in relationships where they are involved in providing funds or other benefits or conveniences to organized crime group members, etc.
(5) Persons who have committed crimes that fall under "criminal proceeds" as defined in the Act on Prevention of Transfer of Criminal Proceeds (hereinafter referred to as "crimes").
2. Members pledge not to engage in any of the following acts, either by themselves or through third parties:
(1) Violent or unreasonable demands that exceed legal responsibility.
(2) Threatening words or actions, acts using violence, or acts that damage the counterpart's credit or obstruct the Company's business by spreading rumors, using fraud or force.
(3) Acts that constitute crimes.
(4) Other acts equivalent to the preceding items.
3. When members violate the preceding two paragraphs, it shall be deemed to fall under item 13 of paragraph 1 of Article 5 and item 13 of paragraph 1 of Article 17, and even if damages occur to members as a result, the Company shall bear no responsibility.
Chapter 8: Miscellaneous Provisions
Article 35 (Handling of Personal Information)
The Company shall use personal information obtained from members and information obtained in connection with members' use of this Service in accordance with the "Privacy Policy" (https://motobase.jp/privacy/). Except when there are reasons permitted by the Personal Information Protection Act and other laws and regulations, personal information will not be used beyond this scope.
Article 36 (GPS Function)
1. Members consent without objection that rental bikes are equipped with Global Positioning System (hereinafter referred to as "GPS function"), that the current location, travel routes, etc. of rental bikes are recorded in the Company's designated system, and that the Company uses such records (including user information) in the following cases:
(1) When confirming that rental bikes have been returned to designated bases upon termination of rental contracts.
(2) When the Company determines it necessary to recognize the current location, travel routes, etc. of rental bikes through GPS function for the management of this Service, including cases falling under paragraph 1 of Article 32.
(3) When used for marketing analysis to improve customer satisfaction, including members and other customers, for the purpose of improving the quality of products and services provided to members.
(4) When displaying such records on members' dedicated My Pages to improve member convenience and confirm service usage history.
2. The Company may disclose information recorded by the GPS function in the preceding paragraph to third parties in the following cases:
(1) When deemed necessary for resolving accidents, troubles, etc. related to this Service and rental bikes.
(2) When consent has been obtained from the member (the person in question).
3. Information recorded by the GPS function will be stored for a certain period (approximately 3 years after acquisition as a guideline) and promptly deleted after the storage period ends.
Article 37 (Drive Recorder)
1. Members consent without objection that rental bikes may be equipped with drive recorders, that members' driving conditions and audio data are recorded, and that the Company uses such records (including user information) in the following cases:
(1) When the Company determines it necessary to recognize members' driving conditions for the management of this Service.
(2) When used for marketing analysis to improve customer satisfaction, including members and other customers, for the purpose of improving the quality of products and services provided to members.
(3) When used for resolving accidents, troubles, etc. related to this Service and rental bikes.
2. The Company may disclose information recorded by drive recorders in the preceding paragraph to third parties in the following cases:
(1) When deemed necessary for resolving accidents, troubles, etc. related to this Service and rental bikes.
(2) When consent has been obtained from the member (the person in question).
3. Information recorded by drive recorders will be stored for a certain period (approximately 3 years after acquisition as a guideline) and promptly deleted after the storage period ends.
Article 38 (Late Payment Interest)
1. When members fail to perform Service Usage Fees and other monetary debts even after the payment due date has passed, they shall pay an amount calculated at an annual rate of 14.6% for the number of days from the day following the payment due date to the day before the payment date as late payment interest, together with Service Usage Fees and other monetary debts, by the date and method designated by the Company.
2. All bank transfer fees and other costs necessary for the payment in the preceding paragraph shall be borne by the member.
Article 39 (Detailed Regulations of Contract)
The Company may establish and post detailed regulations such as "User Guide" and usage conditions on the Company website (https://motobase.jp/) for the implementation of these Terms, and members shall comply with these detailed regulations and usage conditions.
Article 40 (Changes to These Terms, etc.)
1. The Company may change these Terms and detailed regulations without prior approval from members through the method specified in the following paragraph.
2. Changes to these Terms and detailed regulations shall be made by posting the changed content on the Company website mentioned in the preceding article or by notifying members through appropriate methods in light of the changed content.
3. The effectiveness of changes to these Terms and detailed regulations based on the preceding paragraph shall take effect from the effective date posted on the Company website or the effective date specified in the appropriate notification method of the preceding paragraph.
Article 41 (Changes to Registered Information)
1. When there are changes to the name, address, telephone number, email address, and other matters that members reported to the Company at the time of enrollment, members shall promptly report the changes to the Company through separately determined methods.
2. When members fail to make the report in the preceding paragraph, documents mailed by the Company to the address reported at the time of enrollment and emails sent by the Company to the email address reported at the time of enrollment shall be deemed to have reached members when they should normally arrive.
3. When the valid period of driver's licenses necessary for operating rental bikes expires, members shall send copies or image data of updated driver's licenses to the Company and report that the licenses have been renewed. Also, when receiving suspension or revocation penalties for driver's licenses, members shall immediately report this to the Company.
4. The Company shall not be responsible for damages incurred by members due to members' failure to make reports based on this article.
Article 42 (Suspension of This Service)
1. The Company may temporarily suspend this Service without prior notice to members when any of the following reasons occur:
(1) When urgent maintenance of rental bikes, communication equipment, systems, software, etc. related to this Service is required
(2) When fire, power outages, earthquakes, volcanic eruptions, floods, tsunamis, or other natural disasters, or communication failures, system failures, etc. occur
(3) When wars, upheavals, riots, disturbances, labor disputes, etc. occur
(4) When loads are concentrated on systems, or when the Company determines there are security problems
(5) When the Company determines that temporary interruption of this Service is necessary for operational or technical reasons
2. The Company shall bear no responsibility for damages suffered by members due to delays or suspensions in providing this Service caused by any of the reasons in the preceding paragraph.
Article 43 (Changes to Communication Equipment, Systems, Software, etc. and Disclaimer)
1. The Company may, at its discretion and without prior notice or consent to members, make corrections and updates to, or terminate the use of communication equipment, systems, software, etc. related to this Service, and shall bear no responsibility for damages suffered by members as a result.
2. The Company does not guarantee that emails, content, etc. sent from the Company's website, servers, domains, etc. do not contain harmful elements such as computer viruses due to reasons not attributable to the Company.
Article 44 (Other Disclaimer Items)
When the Company receives any contact or questions from members through telephone, email, or other communication means, if the Company determines there are no legitimate reasons to respond to such matters, it may not respond to those matters, and even if damages occur to members as a result, the Company shall bear no responsibility.
Article 45 (Governing Law, etc.)
The governing law for these Terms shall be Japanese law.
Article 46 (Priority Application of Japanese Version)
Regarding these Terms and detailed regulations, when there are discrepancies between terms or sentences in translations other than Japanese, these Terms shall be considered official and shall be applied with priority.
Article 47 (Jurisdiction Court)
When disputes arise regarding rights and obligations based on these Terms, the court with jurisdiction over the location of the Company's head office shall be the exclusive agreed jurisdiction court for the first instance.
Chapter 9: Supplementary Provisions
These Terms shall be established and enforced on May 22, 2021. These Terms shall be revised and enforced on June 1, 2023. These Terms shall be revised and enforced on July 1, 2024.